Refund & Cancellation Policy

How subscriptions may be cancelled and when refunds apply

This Cancellation & Refund Policy outlines the terms under which subscriptions to flowdo, a platform developed and managed by Innate Technologies L.L.C-FZ (Dubai, UAE), may be cancelled and refunded. By subscribing to flowdo, you agree to this policy.
1. Subscription Overviewflowdo offers flexible subscription plans that allow customers to choose and pay for specific modules based on:
  1. • Number of users
  2. • Storage requirements
  3. • Selected functionalities
Customers may opt for either:
  1. • Monthly Billing, or
  2. • Yearly Billing (discounted pricing)
All prices are displayed in USD, and billing will appear under Innate Technologies L.L.C-FZ.
2. Cancellation Policy
  1. • Customers may cancel their subscription at any time through their account settings or by contacting support.
  2. • Upon cancellation:
    1. No further charges will be applied.
    2. Access to paid features will continue until the end of the current billing cycle.
  3. • No additional cancellation fees will be charged.
3. Monthly Subscription – Refund Policy
  1. • No refunds will be provided for monthly subscriptions once the payment has been successfully processed.
  2. • This applies regardless of usage or non-usage of the platform.
ExceptionRefunds or service adjustments may be considered only if:
  1. • The flowdo platform is unavailable or non-functional for an extended period due to system issues.
In such cases:
  1. • Subscription periods may be extended proportionately to compensate for downtime, instead of monetary refunds.
4. Yearly Subscription – Refund PolicyYearly subscriptions are offered at discounted rates, and therefore refunds are subject to the following conditions:
If a refund request is approved:
  1. • The usage period will be calculated from the subscription start date.
  2. • A minimum penalty equivalent to 3 months of subscription fees will be applied.
  3. • The remaining eligible amount (if any) will be refunded after deduction.
  4. • All refund requests for yearly plans are subject to review and approval by flowdo.
5. General Refund Conditions
  1. • Once a credit card has been charged, refunds are generally not permitted except as stated in this policy.
  2. • Refunds, if applicable, will be processed only to the original payment method (same credit card) used at the time of purchase.
  3. • Processing time for refunds may vary depending on the payment provider and issuing bank.
6. Service DowntimeIn the event of unexpected system downtime or inaccessibility lasting multiple days:
  1. • flowdo will make reasonable efforts to restore services promptly.
  2. • Affected users may receive a subscription extension equivalent to the downtime period.
7. Changes to This Policyflowdo reserves the right to modify this Cancellation & Refund Policy at any time. Updates will be posted on the website with the revised "Last Updated" date. Continued use of the platform constitutes acceptance of the updated policy.
8. Contact UsFor any questions regarding cancellations or refunds, please contact info@flowdo.biz